Privacy Policy

At Clarendon Live-In Care we are committed to providing our customers, prospective customers and the users of our website www.clarendonliveincare.co.uk with an open and honest experience. We work hard to ensure that your privacy is maintained and that any data that you do share with us is carefully looked after. Clarendon Live-In Care are responsible for your personal data and for the purposes of GDPR are the data controller.  If you have any questions at all please do not hesitate to contact us.

This privacy notice provides you with details of how we collect and process your personal and non personal data through your use of our website https://www.clarendonliveincare.co.uk/privacy-policy/.  Personal data refers to any data capable of identifying you and non personal data data refers to anonymised data.

In this document we have provided accurate information about all of the data we collect, why we collected it, our legal grounds and also what we do with it.  We have made reference to where the data is stored which should be read in conjunction with our entire Privacy Policy and also our www.clarendonliveincare.co.uk/cookie-policy/  Please contact us if you have any questions at all.

What Personal Data Is Collected And Why?

We only request personal information for the purpose that it was collected or a similar activity. This is normally, but not exclusively, in relation to accommodation bookings, accommodation enquiries, payments for accommodation and enquiries and bookings for events that we organise.

Personal data is requested from us to fulfill our contractual obligations and to manage the day to day normal business activities.  If you are unable or choose not to provide us with the data if and when requested we may not be able to fulfill our contractual obligations and the product or service may be cancelled.  We will never share your personal details with any third-party for their own use.

  • Enquiry Data is collected so that we may communicate to you. The legal grounds for us processing this data is legitimate interests.
  • User Generated Data is data that you have chosen to post on our website, for example a comment to a blog post or a review. The legal grounds for us processing this data is legitimate interests.
  • Personal Information Data is collected so that we may process a purchase or a request to purchase.  The legal grounds for our processing this data is the fulfillment of our contractual obligation with you or the creation of a future contract with you.
  • Other.  Under GDPR is may be deemed that your IP address constitute personal data because it could be used to identify you or in whole or part. The legal grounds for us processing your IP is legitimate interest since this helps to keep our website safe. We process your IP address for security reasons to protect our website for malicious attacks and hacks.  We may cross reference your IP with the IP’s of blacklisted users and if a match is found we may add your IP to the blacklist and prevent further access to you.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

What Non-Personal Data is Collected and Why?

  • Preference Data is collected to enable the website to perform and to be administered correctly. Our lawful ground for this processing is legitimate interests.
  • Statistical Data is collected so that we may provide a fully functioning website that helps our business to communicate core message to relevant persons. The legal grounds for us processing this data is legitimate interests.
  • Marketing data is collected to allow us to grow our business and provide a better service to our customers.  The legal grounds for us processing this data is legitimate interests.

Marketing and Advertising

We know that you don’t want to be bombarded with advertising and marketing messages that are not relevant to you.

Email marketing.  We may send you marketing communications from us:

  • if you have previously purchased from us
  • If you have made an enquiry from us about our products and services
  • if you requested to receive marketing communications (opted in)

You will always receive a marketing message with an option to opt out of future marketing messages.

If you are a limited company, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from us at any time. Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).

Display Advertisements. We may use your data to deliver relevant advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business.

Third Party

We may have to share your personal data with the parties set out below:

  1. Service providers who provide IT and system administration services.
  2. Professional advisers including lawyers, bankers, auditors and insurers
  3. Government bodies that require us to report processing activities.

We audit all third-parties for compliance with the law and select providers who are trustworthy and who align with our Privacy Policy.

By providing us with your data, you warrant to us that you are over 13 years of age.

We would like to make sure that the data we hold about you is accurate and up to date. Please let us know if at any time your personal information changes.

How can the Clarendon Live-In Care family help your family?

All live-in care starts with a conversation so that we can get to know more about you and your unique circumstances. Get in touch now with a member of our live-in care team and let us help you with the planning and cost of live-in care at home.

Request a callback

Speak in confidence to a member of our team for an obligation-free chat about your live-in care needs.

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Request a home visit

We’ll arrange for one of our expert team to come and visit you at home to discuss your live-in care needs.

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Download a brochure

Read a digital copy of the Clarendon Live-In Care brochure and learn more about how our award-winning live-in care services could be right for you.

Download the brochure

Request a brochure

Get in touch and we’ll pop a copy of the Clarendon Live-In Care brochure in the post for you to look at in your own time.

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Arrange Call-Back X

Send us your contact details and we’ll call you back…

Thank You

Your message has been sent to us and we will call you back as soon as we can!

THIS WEBSITE USES COOKIES

We use cookies, which are small text files, to improve your experience on our website and to show you personalised content. You can allow all or manage them individually.

Privacy Policy | Cookie Policy

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Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly essential for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website. Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy. Please state your consent ID and date when you contact us regarding your consent.

Essential cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

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Personalisation cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.

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These cookies gather anonymous information such as how many people are using our site or which pages are popular to help us improve customer experience. Switching off these cookies will mean we can’t gather information to improve the experience.

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