Due to the COVID-19 (Coronavirus) outbreak we feel strongly about being open with how we’re tackling the virus, to keep our clients, their family, our team and their families safe and well during this uncertain time. We’re working with local authorities, our team and the families we work with to help those most vulnerable at this time.

What has Clarendon done to prepare for Coronavirus (COVID-19)?

  1. We have reviewed our list of service users and have prioritised them in order of high, medium and low needs. This categorisation takes into account the levels of informal support (family/friends/neighbours) that may or may not be available to them.
  2. We have reviewed our business continuity plan and will continue to do so on a daily basis in order to take into account the ever-changing situation.
  3. We are working with local authorities to establish plans mutual for aid including workforce sharing where/when appropriate and the use of volunteers where that is safe to do so.
  4. We are routinely procuring personal protective equipment (PPE) such as gloves and aprons and this will made available to care staff on request.

What should care staff do if they are concerned they have COVID-19?

  • If you are displaying symptoms and are concerned you have COVID-19 you should immediately inform the office team by telephone and you should follow NHS advice.
  • If you are advised to self-isolate at home you should follow the stay at home guidance.
  • If you are advised to stay at home you must not visit any service users or meet with any of your work colleagues until it is safe once again to do so.

What should care staff do if they are concerned a service user has COVID-19?

  • Inform the office and make the operations team aware of your concerns.
  • Work to minimise the risk of transmission through safe working procedures such as wearing personal protective equipment, cleaning surfaces and ensuring the proper disposal of personal waste.

Personal protective equipment

  • Care workers should use personal protective equipment (PPE) for activities that bring them into close personal contact, such as washing and bathing, personal hygiene and contact with bodily fluids.
  • Aprons, gloves and fluid repellent surgical masks should be used in these situations. If there is a risk of splashing, then eye protection will minimise risk.
  • New personal protective equipment must be used for each episode of care. It is essential that personal protective equipment is stored securely within disposable rubbish bags.
  • These bags should be placed into another bag, tied securely and kept separate from other waste within the room. This should be put aside for at least 72 hours before being put in the usual household waste bin.

Cleaning

  • If care workers undertake cleaning duties, they should use usual household products such as detergents and bleach as these will be very effective at getting rid of the virus on surfaces.
  • Frequently touched surfaces should be cleaned regularly.
  • Personal waste (for example, used tissues, continence pads and other items soiled with bodily fluids) and disposable cleaning cloths can be stored securely within disposable rubbish bags.
  • These bags should be placed into another bag, tied securely and kept separate from other waste.
  • This should be put aside for at least 72 hours before being put in the usual household waste bin for disposal as normal.

Laundry

  • If care workers support the service user with laundry, then they should not shake dirty laundry. This minimises the possibility of dispersing the virus through the air. Wash items as appropriate, in accordance with the manufacturer’s instructions.
  • Dirty laundry that has been in contact with an ill person can be washed with other people’s items. If the individual does not have a washing machine, wait a further 72 hours after the 7-day isolation period has ended; the laundry can then be taken to a public laundromat.
  • Items heavily soiled with body fluids, for example, vomit or diarrhoea, or items that cannot be washed, should be disposed of, with the owner’s consent.